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The Travel Innovation Summit The Travel Innovation Summit Workshops Center Stage at The Phocuswright Conference Center Stage at The Phocuswright Conference

2016 Venue


JW Marriott at L.A. Live
900 West Olympic Boulevard
Los Angeles, California 90015 USA






Dream Demographics

Travel industry leaders from around the world will attend The Phocuswright Conference live or via streaming and on-demand video. Among them are the travel, tourism and hospitality industry's most influential leaders, visionary thinkers and innovators with the "Next Big Idea."


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The 2016 event information will launch in late spring of 2016. In the meantime, please view the 2015 conference program below.


2015 Conference Program

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Monday, Nov 16

Pre-Conference and The Battleground

The Battleground is part of The Travel Innovation Summit, presented by Brand USA – DiscoverAmerica.com. Sessions take place in Regency 2, 2nd floor of the Convention Center. Other locations are noted. All times shown are EST (GMT -5 hours).


8:00 am - 10:00 pm

Phocuswright Satellite Reception Desk Open

Diplomat Lobby

Attendees may check in early.

8:40 am - 12:35 pm

Battleground Rehearsals

Rooms 216 and 217, 2nd Floor, Diplomat

(Exclusively for Battleground contestants)

9:00 am - 3:40 pm

The Travel Innovation Summit Rehearsals

Rooms 208 and 209, 2nd Floor, Diplomat

(Exclusively for innovators)

10:00 am - 1:00 pm

The Young Leaders Summit Private Interactive Session

Room 214, 2nd Floor, Diplomat

(Exclusively for The Class of 35)
The Class of 35 convenes for the first time. Get to know your fellow stars during an interactive session Monday morning. This is the day before the conference begins.

1:45 pm - 2:15 pm

Battleground Briefing

Regency 2, 2nd Floor, Convention Center

(Exclusively for Battleground contestants)

2:30 pm - 2:35 pm

Battleground Welcome

Regency 2, 2nd Floor, Convention Center

NEW FOR 2015! The inaugural Battleground competition is a unique preliminary Travel Innovation Summit round. The Battleground features 21 early-stage travel innovators with six minutes each to wow the crowd of pre-conference attendees. In the end, three will move on to be part of the official Travel Innovation Summit.

2:35 pm - 2:45 pm

Wyndow

2:45 pm - 2:55 pm

Bellhop

2:55 pm - 3:05 pm

Hotelied

3:05 pm - 3:15 pm

Zizoo

3:15 pm - 3:25 pm

Sharethebus

3:25 pm - 3:35 pm

Grab

3:35 pm - 3:45 pm

Hitlist

3:45 pm - 3:55 pm

Guidekick

3:55 pm - 4:05 pm

SeatWizer

4:05 pm - 4:15 pm

Voopter

4:15 pm - 4:30 pm

Break

Regency Ballroom Foyer, 2nd Floor, Convention Center

4:30 pm - 4:40 pm

TravelWits

4:40 pm - 4:50 pm

Bucket

4:50 pm - 5:00 pm

Trekkable

5:00 pm - 5:10 pm

Lokafy

5:10 pm - 5:20 pm

TRYTN

5:20 pm - 5:30 pm

Magpie

5:30 pm - 5:40 pm

WeTravel

5:40 pm - 5:50 pm

Pana

5:50 pm - 6:00 pm

Waygo

6:00 pm - 6:10 pm

Visit.org

6:10 pm - 6:20 pm

TRIPBAM

6:30 pm - 7:45 pm

The Travel Innovation Summit Demonstrator Briefing

(Exclusively for innovators and Battleground contestants)

8:00 pm - 10:00 pm

Opening Bash

Sponsored by: ADARA, AppsFlyer and Trueffect

Crystal Room, Lobby Level, Diplomat

This evening cocktail reception announces the winners of The Battleground and welcomes all attendees of The Phocuswright Conference.

Tuesday, Nov 17

The Travel Innovation Summit
Presented by Brand USA - DiscoverAmerica.com

Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted. All times shown are EST (GMT -5 hours).


6:00 am - 8:00 am

Exhibitor and Innovator Showcase Set Up

Great Hall and Foyer, 3rd Floor, Convention Center

(Exclusively for innovators and exhibitors)

7:00 am - 9:00 pm

Phocuswright Reception Desk Open

Foyer, Great Hall, 3rd Floor, Convention Center

Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.

8:00 am - 9:00 am

Breakfast and Networking

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

8:00 am - 7:30 pm

Exhibitor and Innovator Showcases Open

Great Hall and Foyer, 3rd Floor, Convention Center

The Exhibitor Showcase is open for business and abuzz with activity. Meet the Travel Innovation Summit demonstrators and connect with exhibitors one-on-one!

9:00 am - 9:15 am

Welcome to The Travel Innovation Summit, Presented by Brand USA - DiscoverAmerica.com

Find out who's who and what's what. Don't miss the introduction of the morning innovators and Dragons. VOTE FOR THE PEOPLE'S CHOICE AWARD WINNER (the company with the coolest, most relevant and game-changing travel innovation) before 2 pm on Wednesday via the mobile app or on my.phocuswrightconference.com.

9:15 am - 9:25 am

Adadyn

@adadyn

Adadyn makes programmatic advertising simple, affordable and approachable for travel marketers of all sizes.

Presenter

Raj Beri, COO, Adadyn

9:25 am - 9:35 am

Africa Bookings

@Africabookings1

Gain an overview of Africa's hotel distribution chain. Explore solutions to create revenue streams from the market’s demands.

Presenter

Bruce Tapping, Ceo, Africa Bookings

9:35 am - 9:45 am

Evergage

@Evergage

Travel companies can now capitalize on browsing behavior and historical data with personalization in real time.

Presenter

Karl Wirth, Founder and CEO, Evergage

9:45 am - 9:55 am

Rakuten Inc.

@RakutenTravelJP

Enable users to fully explore your property's top features before booking with the 'Customized Page' platform.

Presenter

Shunsuke Hoshino, Executive Officer & Vice Department Manager, Rakuten Inc.

9:55 am - 10:05 am

Guiddoo World

@imguiddoo

Find out how to build in-destination activities that enhance the traveler experience during the trip.

Presenter

Vineet Budki, Founder, Guiddoo World

10:05 am - 10:15 am

ClickTripz

Boost hotel bookings by giving consumers the information they need to transact immediately.

Presenter

Jeremy Murphy, Chief Operating Officer, ClickTripz

10:15 am - 10:25 am

Voyat

@voyat

Explore the newest release from the leading retention platform for hospitality: a game-changer for any direct booking channel and hotel website.

Presenter

Benjamin Habbel, Founder & CEO, Voyat Inc.

10:25 am - 10:35 am

Proxce

@proxce

Use proximity-based, contactless identification for mobile check-in and keyless entry at hotels.

Presenter

Madhu Madhusudhanan, CEO, Proxce

10:35 am - 10:45 am

conxxe

@conxxe

Revolutionizing ground transportation partnerships with a technology for on-demand and pre-bookable options.

Presenter

Peter Hilton, CEO, conxxe

10:45 am - 10:55 am

Eysys

@eysyslimited

Learn who will buy what and when, automatically pick personalized content and ads, create hot lead lists and more.

Presenter

Humphrey Sheil, CEO, Eysys

10:55 am - 11:05 am

TripChamp

@tripchamp

This frictionless marketplace for air and hotel resellers optimizes results using AI and saves businesses 10 - 20%.

Presenter

Michael Culhane, Chief Revenue Officer, TripChamp

11:05 am - 11:15 am

VenueNext

@VenueNext

Give guests a context-aware smartphone connection to everything a venue has to offer.

Presenter

John Paul, Founder and CEO, VenueNext

11:15 am - 11:25 am

LeisureLink

@LeisureLink_

This easy-to-use software tool allows property managers to simultaneously manage vacation rental channels (such as Airbnb) with traditional channels (like Expedia) from one single platform.

Presenter

Julian Castelli, CEO, LeisureLink Inc.

11:25 am - 11:55 am

Break

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

Workshops

Workshop sessions take place in the Regency and Atlantic ballrooms, 2nd floor of the Convention Center. All times shown are EST (GMT -5 hours).


11:55 am - 12:30 pm

The Travel Startup Journey: From Innovation to Success

Presented by: Amadeus

Entrepreneurs are inspired to take on the challenge of turning today's new ideas into tomorrow's "next big thing" or marketplace disruptor. That innovative and startup spirit is prevalent nowhere more than in the travel industry. Amadeus provides technology, resources, expertise and consultative support enabling online travel startups and companies of any size to establish or advance their business and navigate the complexities of the industry. Explore the startup journey: We will highlight key challenges, takeaways and initiatives that will help position travel companies at any stage of development for success. Topics include securing the right technology, knowing how to surround yourself with key advisors and mentors, and providing guidance on potential investment opportunities.

Presenter

Alexandra Arguelles, Vice President, Online Travel Group, Amadeus North America

Katherine Grass, Head of Innovation and Ventures, Amadeus S.A.S.

11:55 am - 12:30 pm

Defining a New Approach to Target Segmentation

Presented by: Brand USA - DiscoverAmerica.com

Regency 1, 2nd Floor, Convention Center

Technology continues to push new capabilities in consumer targeting, but it requires a deeper strategy that defines who those targets are and what messaging they get served. Brand USA conducted a series of studies to gain intelligence that is driving its new method for target traveler segmentation. Learn how the tourism marketing organization of the United States is utilizing this research to define its strategy in major markets across the world.

Presenter

Carroll Rheem, VP Research & Analytics, Brand USA

11:55 am - 12:30 pm

Getting on Board With Next-Generation Travelers

Presented by: Deloitte Consulting LLP

With the dominance of mobile technology and the sharing economy, the travel industry is in a period of significant evolution. Consumer expectations continue to rise – they want personalization, authenticity, enhanced technology and seamless processes. It is increasingly clear that companies must look beyond demographics to a more nuanced set of behaviors and expectations that represent the next generation of travelers. Brands must think ahead to uncover opportunities and solutions that address the needs of modern travelers. This session will help give you a better understanding of how travel brands are using innovative tactics to engage and build loyalty with their customers.

Presenter

Arnold Bramnick, Chief Technology Officer, Norwegian Cruise Line

Fernand Fernandez, VP Global Marketing, American Airlines Inc.

Stephen Jennings, Principal and Leader for Hotels and Resorts, Deloitte Consulting LLP

Christine Warner, Travel Head of Industry, Facebook

11:55 am - 12:30 pm

The Supplier Payment Challenge: Insights Into Travel Payments in North America

Presented by: eNett International

B2C payments are benefiting greatly from the boom in Fintech innovation. However, B2B travel payments remain relatively untouched despite market shifts, including the trend for immediate payments. Using exclusive research carried out in conjunction with MasterCard, this session identifies the key payment behaviors and challenges faced by travel companies today, and highlights the solutions for delivering real disruption and value in the travel payments landscape. Are virtual cards at the tipping point in North America?

Presenter

Alain Cauwenberghs, Head of Commercial Payment Partnerships, MasterCard

Carl Scheible, Chief Commercial Officer, eNett International

11:55 am - 12:30 pm

Inspire and Engage Today's Mobile Travelers Throughout Their Purchase Journey

Presented by: Facebook

In a world gone mobile, the small screen is now the FIRST screen most travelers reach for before, during and after their journeys. Smartphones have become the key utility for discovery, booking research, reservations, on-the-ground navigation, translation, and of course … photos and videos of everything along the way. Smack in the middle of this are the Facebook and Instagram mobile platforms, which reach more global travelers at any given time than the top 10 media brands combined. Come learn from travel experts how to harness the power of mobile to inspire potential travelers wherever they are on their purchase journey. Measurement teams will demonstrate new conversion tracking tools that can dynamically enroll your customers from initial inspiration through booking, retention, and loyalty re-marketing best practices.

Presenter

Mike Rooney, Industry Manager, Travel, Facebook

11:55 am - 12:30 pm

A Winning Combination: CRM Data and Cross-Device Targeting

Presented by: Netmining

Regency 2, 2nd Floor, Convention Center

A great deal of time and money are spent trying to put heads in beds, but what about after consumers have converted? Marketers must create personalized messaging to engage guests throughout their stay. A good strategy begins with understanding where and how to use your data effectively. Explore the ways in which the combination of CRM data and cross-device targeting keep revenue flowing, even after you've brought guests onto your property.

Presenter

Chris Hansen, Chairman, Netmining

12:30 pm - 2:00 pm

The Young Leaders Summit Private Lunch

Room 214, 2nd Floor, Diplomat

(Exclusively for The Class of 35)
Take a break from The Travel Innovation Summit, and enjoy lunch with your fellow Class of 35 members. Industry leaders will join the group and share their experiences as they climbed the so-called corporate ladder.
Guest Speakers:
Dean Forbes, CEO, KDS
Ellen Keszler, President & CEO, Clear Sky Associates

12:30 pm - 2:00 pm

Lunch

Sponsored by: Brand USA – DiscoverAmerica.com

Grand Ballroom, 2nd Floor, Convention Center

2:00 pm - 2:35 pm

Winning Travelers' Hearts: The Future of Scalable Personalization in Travel Experience

Presented by: Adobe

In today's high-choice marketplace, an exceptional customer experience is the foundation for long-term growth and brand strength. A great personalized customer experience is more than a business imperative; it is now the single strongest competitive differentiator. Explore the feasibility of delivering scalable digital personalization. Key takeaways include: how personalization can improve bottom-line results; how integrated data and content delivery are critical components in the journey to personalization; the digital path-to-purchase and active travel changes over time; and how personalization can elevate each phase.

Presenter

Mohammad Gaber, Head of Travel and Hospitality, Industry Strategy & Marketing, Adobe Systems Incorporated

Otto Rosenberger, Chief Marketing Officer, Hostelworld.com Limited

2:00 pm - 2:35 pm

Empowering Front-Line Travel Employees to Drive Continuous Improvement

Presented by: Medallia

Empowered, motivated front-line employees are critical to delivering exceptional guest experiences and winning lasting loyalty. Which values, goals and training practices can help them reach their full potential? In this panel discussion, guest experience leaders from two unique hospitality, travel and leisure companies (Delta Air Lines and Azamara Club Cruises) explain how their organizations benefit from a front-line focus.

Presenter

Ellen Bettridge, Vice President Sales & Marketing, The Americas, Azamara Cruises

Kristen Snipes, General Manager, Delta Air Lines Inc.

2:00 pm - 2:35 pm

How to Drive Digital Reservations: Five Strategies to Implement Now

Presented by: Merkle Inc.

Regency 2, 2nd Floor, Convention Center

Gain actionable ideas that you can apply to your programs today. Explore five ways you can drive more bookings from platforms you’re likely already using in your digital marketing plan. From targeting audiences, to maximizing spend on Google, to getting connected with the right travelers on Facebook, we’ll share concrete practical examples. You’ll learn how you can: find customer audiences via paid search, use a gap analysis to align site content with traveler personas, maximize value from Facebook custom and managed audiences, optimize the value of your customer reviews, and plan for and measure the effectiveness of a multi-channel marketing program.

Presenter

Ryan Gibson, Executive Vice President, Marketing Strategy, Merkle | RKG

Matt Naeger, Executive Vice President, Digital Strategy, Merkle Inc.

2:00 pm - 2:35 pm

Five Steps to Building a Global Search Marketing Plan That Works

Presented by: NetElixir

Global search engine marketing is difficult and often unprofitable. The inherent complexity of search marketing gets compounded because of cultural nuances. Over 500,000 hours of building, executing and learning from travel search marketing campaigns in 110 countries has led to a five-step process. Global marketers can apply this process to build and run consistently profitable, country-specific search marketing campaigns.

Presenter

Udayan Bose, Founder & CEO, NetElixir

2:00 pm - 2:35 pm

Diversity Forum

Presented by: Phocuswright Inc.

Industry executives lead discussion about fostering work environments that encourage knowledge sharing and increased productivity - while creating meaningful relationships. Join in the conversation as the panel examines how to implement diversity recruitment and engagement, how diversity impacts business success, and recruitment and employment of minorities and people with disabilities. Learn about programs designed to increase and leverage diversity in the hospitality industry, as well as professional development and mentorship - and much more.

Presenter

Gail Kenny, Managing Director, Independent Consultant

Laura Mandala, President, Mandala Research, LLC

Gail Mandel, President and CEO, Wyndham Exchange & Rentals

Blanca Menchaca, COO, BeMyGuest

Arnie Weissmann, Vice President, Editor in Chief, Travel Weekly

2:00 pm - 2:35 pm

Leveraging Data to Identify Consumers in the Travel Planning Stages

Presented by: Rocket Fuel

Regency 1, 2nd Floor, Convention Center

The digital landscape is transforming rapidly. As a result, new skill sets and business practices are emerging. Data is becoming the foundation for every significant business decision. At the same time, automation is pushing a new wave of marketers to produce, analyze and drive performance like never before. How can you gain an edge in this competitive space to create meaningful and measurable experiences? Using first- and third-party data, examine strategies for identifying travelers early in the planning stages. Look at what types of data help indicate future travelers, how to leverage that data to create outcomes for tourism advertisers, and strategies for measuring success and improving future marketing initiatives. You will also learn how to optimize your brand's results and the benefits of focusing on the moment, rather than segments.

Presenter

Chris Lorenzoni, Director, Category Strategy, Rocket Fuel Inc.

Chantz Strong, Executive Director, Consumer & Market Intelligence, Destination Canada

2:35 pm - 3:20 pm

Break

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

The Travel Innovation Summit
Presented by Brand USA - DiscoverAmerica.com

Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted. All times shown are EST (GMT -5 hours).


3:20 pm - 3:45 pm

Executive Roundtable: The Art of the Raise

This Travel Innovation Summit roundtable assembles the founding chief executives of startups that have completed significant capital raises in 2015 to discuss the environment for travel startups today, the key challenges they faced and lessons learned, and what helped them seal the deal.

Panelists

Ritesh Agarwal, Founder and CEO, OYO Rooms

Jen O'Neal, Founder and CEO, Tripping.com

Johannes Reck, CEO, GetYourGuide Inc.

TJ Sassani, Founder and CEO, ZOZI

Moderator

Douglas Quinby, Vice President, Research, Phocuswright Inc.

3:45 pm - 4:10 pm

Executive Roundtable: The Investor View

This roundtable assembles some of travel’s smartest investors to give their take of the state of startups, the climate for raising capital, opportunities for innovation and disruption in travel, and what they look for as they search for that next great business.

Panelists

Joel Cutler, Managing Director, General Catalyst Partners

Glenn Fogel, Head of Worldwide Strategy & Planning and Executive Vice President, Corporate Development, The Priceline Group

Moderator

Tony D'Astolfo, Managing Director, Phocuswright Inc.

4:10 pm - 4:20 pm

MTT

@Mobile_Travel

An intelligent mobile travel assistant that enables airlines and travel companies to transform the 'day of travel' in real time.

Presenter

Paschal Nee, Director Consulting, MTT

4:20 pm - 4:30 pm

HomeToGo

@hometogo

Search and find the best bargains with features like 'Flex Search' with this smart metasearch engine for vacation rentals.

Presenter

Dominik Schwarz, Vice President Marketing & Communications, HomeToGo

4:30 pm - 4:40 pm

Travefy

@Travefy

This leading group travel planner provides powerful collaboration tools for travel brands, suppliers and agents.

Presenter

David Chait, Co-Founder and CEO, Travefy

4:40 pm - 4:50 pm

Mozio

@Ietsmozio

This custom branded white-label app allows on-demand sedan booking in over 400 cities around the world.

Presenter

David Litwak, CEO, Mozio

4:50 pm - 5:00 pm

Cornerstone Information Systems

@ciswired

Meet the newest event-driven mobile travel app providing real-time and contextual trip data to travelers' phones.

Presenter

Mat Orrego, CEO, Cornerstone Information Systems

5:00 pm - 5:10 pm

Fusion

@FusionMoment

Sell more ancillaries, more often. Discover how using real-time optimization drives the right offer at the right time in the right way.

Presenter

Mark Brown, VP Sales, Fusion

5:10 pm - 5:20 pm

HelloGbye

@HelloGbye

Designed for the modern traveler, this tool delivers personalized options for booking travel in two minutes or less.

Presenter

Greg Apple, Chief Marketing Officer, HelloGbye

5:20 pm - 5:30 pm

Moxie

@moxiesoft

See how this tool is transforming the digital experience by delivering modern engagement to modern customers.

Presenter

Nikhil Govindaraj, Vice President, Products, Moxie

5:30 pm - 5:40 pm

Suiteness

@suiteness

Suiteness is the first and only booking engine dedicated to helping travelers gain access the hotel industry's most luxurious suites.

Presenter

Robbie Bhathal, Co-Founder and CEO, Suiteness

5:40 pm - 5:50 pm

Headout

@headout_app

An on-demand concierge that helps you discover and experience the world around you at the push of a button.

Presenter

Varun Khona, CEO, Headout

5:50 pm - 6:00 pm

Musement

@musement

Travel with a concierge in your pocket and experience the best a city has to offer.

Presenter

Alessandro Petazzi, CEO, Musement

6:00 pm - 6:10 pm

Hipmunk

@thehipmunk

Hipmunk is announcing a new product on stage. As you can probably guess, it will reduce the agony of travel search even more.

Presenter

Adam Goldstein, CEO, Hipmunk

6:10 pm - 6:20 pm

Milestone Internet Marketing

@MilestoneMktg

Marketing tools and reports overload? This single sign-on SaaS-based platform manages hotel marketing and channel analytics.

Presenter

Anil Aggarwal, CEO, Milestone Internet Marketing Inc.

6:20 pm - 6:30 pm

IBS Software Services

Enabling flexible and unconstrained access to both external and internal travel inventory sources in a self-service mode.

Presenter

David Friderici, Vice President & Head Product Management & Strategy, Airline Travel Services, IBS Software Services

6:30 pm - 6:40 pm

TripBam

Winning company two of four from Monday's Battleground competition presents its innovation.

Presenter

Steve Reynolds, CEO, Tripbam

6:40 pm - 7:40 pm

Travel Innovation Summit Cocktail Reception

Sponsored by: Wyndham Vacation Rentals

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

8:00 pm - 10:00 pm

Evening Cocktails Under the Stars

Sponsored by: Yahoo

Foyer, Grand Ballroom, 2nd Floor, Convention Center

Unwind after an exciting day of sessions. What better way to enjoy the evening than enjoying cocktails and inspiring advertising conversations between the stars and the sea?

Wednesday, Nov 18

The Travel Innovation Summit
Presented by Brand USA - DiscoverAmerica.com

Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted. All times shown are EST (GMT -5 hours).


7:00 am - 8:00 pm

Phocuswright Reception Desk Open

Foyer, Great Hall, 3rd Floor, Convention Center

Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.

8:00 am - 6:30 pm

Exhibitor and Innovator Showcases Open

Great Hall and Foyer, 3rd Floor, Convention Center

The Exhibitor Showcase is open for business and abuzz with activity. Meet the Travel Innovation Summit demonstrators and connect with exhibitors one-on-one!

8:00 am - 9:00 am

Breakfast and Networking

Sponsored by: TravelClick Inc.

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

9:00 am - 9:10 am

TripCreator

@tripcreator_com

How can a team of 10 take on an entire industry? This online travel agency is like no other.

Presenter

Hilmar Halldorsson, CEO, TripCreator

9:10 am - 9:20 am

Sabre Hospitality Solutions

@sabrehosp

The point of inspiration meets the point of sale in hotel shopping and booking.

Presenter

Robert Dawson, VP, Sabre Hospitality Solutions

9:20 am - 9:30 am

Umapped

@umapped

A collaborative itinerary platform for travel suppliers, agents and travelers to plan, manage and experience trips together.

Presenter

Lisa Israelovitch, Co-Founder and CEO, Umapped

9:30 am - 9:40 am

HOTELP2P

@HOTELP2P

This app will replace the booking sites for a peer-to-peer platform in the next decade.

Presenter

Martin Fernandez, CEO, HOTELP2P

9:40 am - 9:50 am

TTW Holdings

@TheTripWorks

Effortless trip planning and seamless fulfillment combine with data points to move the customer to book.

Presenter

Satish Singh, Founder & CEO, TTW Holdings Limited

9:50 am - 10:00 am

Qalendra Inc.

@qalendra

Contextual technologies create profit for companies and help people choose the best destination and the perfect time to travel.

Presenter

Cristian Munteanu, CEO, Qalendra

10:00 am - 10:10 am

QYER

@qyerfbm

The painstaking task of making a fabulous travel plan is now simplified to a few clicks.

Presenter

Bryan Xiao, Founder and CEO, QYER Inc.

10:10 am - 10:20 am

Tansler Inc.

@tanslerrentals

This online vacation rental marketplace lets travelers name their price, allowing hosts to compete for their stay and helping travelers save up to 60%.

Presenter

jeremy bernard, CEO/Founder, Tansler Inc.

10:20 am - 10:30 pm

AirHelp

@theairhelper

Money back and instant help for travelers when flights are delayed.

Presenter

Henrik Zillmer, CEO, AirHelp

10:30 am - 10:40 am

Triptease

@triptease

Hotels are hurting. Explore how to improve brand.com, increase direct bookings and make online travel booking better.

Presenter

Charlie Osmond, Chief Tease, Triptease

10:40 am - 10:50 am

Revinate

@revinate

Use guest data to deliver personalized experiences that create valuable relationships and lifelong customers.

Presenter

Josh Steinitz, Vice President, Global Business Development, Revinate LLC

10:50 am - 11:00 am

Trekkable

Winning company two of four from Monday's Battleground competition presents its innovation.

Presenter

Benedict Jones, Founder, Trekkable

11:00 am - 11:10 am

Waygo

Winning company three of four from Monday's Battleground competition presents its innovation.

Presenter

Ryan Rogowski, CEO, Waygo

11:10 am - 11:20 am

Zizoo

The final winning company from Monday's Battleground competition presents its innovation.

Presenter

Anna Banicevic, CEO, Zizoo

11:20 am - 11:35 am

Break

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

Workshops

Workshop sessions take place in the Regency and Atlantic ballrooms, 2nd floor of the Convention Center. All times shown are EST (GMT -5 hours).


11:35 am - 12:10 pm

The Travel Challenge: Enabling and Securing the User Experience

Presented by: Akamai Technologies

Regency 2, 2nd Floor, Convention Center

Today's travelers have the world at their fingertips. They expect instant access and a secure web experience. Learn how to deliver that superior customer experience on both web and mobile devices.

Presenter

Jason Miller, Chief Strategist, Commerce, Akamai Technologies Inc.

11:35 am - 12:10 pm

A Field Guide to Preventing Web Scraping, Unwanted Transactions, Spam and Click Fraud

Presented by: Distil Networks

Securing your travel website content and data is harder than ever. Bots simply steal whatever content they've been programmed to fetch: tour descriptions, photos, booking information and other data that should only be available to paid subscribers and legitimate consumers. Meanwhile, other nefarious actors attempt brute force attacks, carding, spam and digital ad fraud. Learn how to avoid expensive litigation by protecting your site content before theft occurs. Review the latest research on how non-human traffic has evolved, and learn best practices to protect both copyrighted and non-copyrightable content and data. Ensure you are defending your site against brute force login attacks, carding and spam. Protect prices, booking information, itineraries and other content from being scraped or monitored by competitors, and keep your brand image, reputation and SEO rankings intact.

Presenter

Michael Cassetto, Director of Product Marketing, Distil Networks

11:35 am - 12:10 pm

User Attribution in the Exceedingly Diverse Travel Ecosystem

Presented by: Expedia Media Solutions

When researching and booking travel, customers have a plethora of tools and sites available at their fingertips. Why do they choose one over the other? A new research study commissioned by Expedia Media Solutions analyzes how the interaction between various influential touch points and travel booking websites impacts travelers' path to purchase. The study examined the 45-day period leading up to hotel and air bookings to identify the role that each user segment – including OTAs, suppliers and metasearch engines – plays in the travel ecosystem, as consumers use these options to search and book travel. By taking a close look at the patterns, the study provides marketers with a deeper understanding of multi-touch attribution roadmaps that uncover new opportunities to reach target audiences and optimize user engagement at different stages.

Presenter

Matthew Reichek, Senior Director, Expedia Inc.

Ryan Williams, Vice President, Client Services, Travel, Millward Brown Digital

11:35 am - 12:10 pm

Beyond Branded Apps: Engaging Travelers on the Go via Cloud Communications and Chat Apps

Presented by: Nexmo

For travel brands, it is critical to embed communications capabilities like SMS and voice into their applications to connect with their global customer base – anywhere, anytime, without worrying about global network fragmentation or complex regulatory requirements. Travelers are spending more time on popular chat apps, and find it convenient to communicate with their favorite brands inside their chat app of choice. This has created an incredible opportunity for travel brands, as they can now engage customers in the most meaningful, relevant way possible. Join this discussion of how the travel industry can be on the forefront of this next generation in mobile.

Presenter

Charlotte Fors, Vice President of Sales & Account Management, Nexmo Inc.

11:35 am - 12:10 pm

From Instagram to Booking: How Consumer Content Engages, Wins and Retains Travelers

Presented by: Olapic Inc.

Regency 1, 2nd Floor, Convention Center

Learn how leading travel brands use Instagram both as a channel that inspires travelers to initiate bookings, and as an unparalleled source of visual content that drives engagement and bookings throughout the omnichannel. Every customer photo that companies can reuse in marketing – happy children jumping on a hotel bed or a traveler sipping a cocktail during her poolside lunch – communicates the all-important experience of "being there" to prospective visitors. Inspiration galleries – visual reviews that lead to the booking path – and carousels of traveler photos on property pages illustrate the many facets of the hotel experience, and offer travel brands a fun, inexpensive way to drive new bookings. At the same time, these digital experiences foster ongoing engagement with customers, and enable brands to gather information about travelers' habits.

Presenter

Fiona Boyce, Director of Social Media + Brand Content, Commune Hotels & Resorts

Kristen Hall, Director of Brand Strategy, Olapic Inc.

11:35 am - 12:10 pm

The Future of Travel Payments

Presented by: Worldpay

The way we purchase and pay for travel is changing. Find out how the ways we book, when we book, and what we book are driving payment innovation. Discover how virtual reality, wearables, geo-location and personalization are enabling new travel purchasing behavior. Explore how your payment ecosystem can enable a seamless experience in this new world, and examine the omni-channel payment world with examples from across the travel sector.

Presenter

Thomas Helldorff, Vice President - Travel, Worldpay

12:10 pm - 1:10 pm

Lunch

Grand Ballroom, 2nd Floor, Convention Center

1:00 pm - 1:30 pm

Center Stage Speaker Briefing

(Exclusively for Center Stage speakers)

1:10 pm - 1:45 pm

Learning From One Billion Bookings: Mobile Goes Mainstream

Presented by: Criteo

Regency 1, 2nd Floor, Convention Center

The digital display advertising ecosystem was disrupted a decade ago when Criteo introduced large-scale personalization to online travel. Examining data through the lens of experience in delivering personalized marketing for 10 years revealed new insights mined from an aggregate data set of one billion bookings generated over the last 18 months. You'll learn the latest trends in the hotel, air and package industry based on this analysis of transaction-level data generated by hundreds of travel suppliers and OTAs worldwide. More importantly, assess what these key learnings mean for the next ten years of online travel – from algorithms, cross-device, privacy and beyond. Discuss the imperative of adopting an aggressive mobile strategy and practical tactics for meaningfully reaching travelers in a hyper-competitive industry and fragmented cross-device world.

Presenter

Daniele Beccari, Head of Travel Products, Criteo

1:10 pm - 1:45 pm

Build Customer Loyalty by Crafting Consistent, Personalized Brand Experiences Across Every Channel

Presented by: HP

Regency 2, 2nd Floor, Convention Center

It's no secret that customer engagement is going through a fundamental shift as the gap between the digital and physical worlds blurs. The customer journey has become increasingly fragmented across multiple devices and touch points, and managing a multichannel presence can be a daunting task. The days of delivering static content are long gone. Customers expect dynamic, personalized and consistent experiences across all channels: digital, traditional and emerging. The next generation digital experience platform strengthens your brand and allows you to build seamless customer experiences. Explore how you can drive higher sales and boost customer satisfaction and loyalty by delivering consistent, targeted content across every channel.

Presenter

Nali Giliana, Vice President, Digital Experience, HP

Ed O'Connor, Director, Global eCommerce & Digital Marketing, HP

1:10 pm - 1:45 pm

Prelude to Travel Marketing: Three Critical Factors in Planning Your Loyalty Strategy

Presented by: MasterCard Advisors

As the travel and hospitality business continues its focus on the i-Traveler, the critical issue still remains: How to address this audience with customized, relevant offers and messaging across all platforms. Done correctly, it can significantly impact the bottom line. However, it requires smart data. Visibility into customer spend with and outside of your brand will yield profitable insights. Obtaining and optimizing data about the i-Traveler shapes growth and loyalty strategies. Join the dialogue around analytics and loyalty within the travel sector, sharing timely macroeconomic travel trends, and gain unique insights gleaned from transaction data processed each year from 2.2 billion cards.

Presenter

Adam Granoff, Principal, MasterCard

1:10 pm - 1:45 pm

Beyond Price: Winning the Customer Experience Battle

Presented by: Qubit

Today's online travel shoppers have more resources than ever before to find the best packages and the lowest prices before they make a purchase. If you can't give them what they're looking for, they'll definitely get it from one of your competitors. The successful companies of the future will be those which create compelling and relevant experiences that keep their customers coming back. Examine insights learned from working with travel companies, and walk through several strategies to turn common challenges into big opportunities, including cost of perishable inventory, optimizing ancillary revenue, and creating customer loyalty.

Presenter

Ian McCaig, Co-Founder & CMO, Qubit

1:10 pm - 1:45 pm

Helping New Ideas Travel: A Glance Inside the Creation of a Travel Startup Incubator

Presented by: Travelport

Did you know that from 2005-2014, more than 990 travel startups were launched, attracting $12.2 billion in investments?* Competing with existing travel startups and well-established companies is not an easy game, and only a small number make it to the top. So how can idea founders succeed in the travel space? How can they develop a strong business model and deliver real customer value? Take a look inside a recently launched incubator, designed to both accelerate startup companies in the travel industry, and nurture entrepreneurial thinking internally. You will learn the why, how and what of creating an innovation program inside a $2 billion travel company. [*Phocuswright, 2015]

Presenter

Nathan Bobbin, Sr. Director of Product Innovation and Founder of the Incubator, Travelport

Jason Nash, GVP Marketing & Product Incubation, Travelport

1:10 pm - 1:45 pm

Rebuilding the Online Travel Planning Funnel: Experiments With Travel Brands

Presented by: TripHobo.com

Online and offline travel brands compete to sell commoditized services like hotels, flights, packages and experiences to their audiences. It is extremely difficult to differentiate, and a majority of booking decisions are still driven by pricing. So what is next for online travel, and which innovations will take this fragmented industry forward? OTAs, bloggers, tourism boards and offline travel brands trying to establish a competitive online presence have addressed these questions. Learn how these industry collaborations have yielded significant insights into creating the next-generation travel planning funnel.

1:45 pm - 2:00 pm

Break

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

Center Stage

Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted. All times shown are EST (GMT -5 hours).


2:00 pm - 2:15 pm

The Origins of iTraveler

2:15 pm - 2:40 pm

Executive Interview: It's a TRIP

One-on-one with the CEO and founder of one of travel's most influential - and disruptive - companies.

Stephen Kaufer, President and CEO, TripAdvisor

Interviewer

Douglas Quinby, Vice President, Research, Phocuswright Inc.

2:40 pm - 3:10 pm

Executive Interview/Roundtable: Heavy Meta Redux

From metasearch to metabook, CEOs of the sector's upstarts and stalwarts debate the state and trajectory of metasearch-shop-buy.

Steve Hafner, Co-Founder and CEO, KAYAK

Gareth Williams, Co-Founder and CEO, Skyscanner Ltd.

Panelists

Hugo Burge, CEO, Momondo Group

Adam Goldstein, CEO, Hipmunk

Moderator

Lorraine Sileo, Senior Vice President, Research, Phocuswright Inc.

3:10 pm - 3:35 pm

Executive Interview: HomeAway

Ten years since its founding and a million listings later, the co-founder and CEO discusses what’s next for the world’s largest vacation rental site.

Brian Sharples, Co-Founder and CEO, HomeAway.com Inc.

Interviewer

Douglas Quinby, Vice President, Research, Phocuswright Inc.

3:35 pm - 4:00 pm

Executive Roundtable: The Unhotel

From private homes to hostels, alternative accommodation is upending travel's traditional lodging landscape, while also undergoing incredible change in its own right. In this roundtable, industry leaders unravel the future of the unhotel.

Panelists

Gail Mandel, President and CEO, Wyndham Exchange & Rentals

Greg Marsh, Co-Founder and CEO, onefinestay

Josh Wyatt, Chief Strategic Officer, Generator Hostels and Partner & Senior Advisor, Patron Capital Advisers LLP

Moderator

Charuta Fadnis, Senior Director, Research, Phocuswright Inc.

4:00 pm - 4:40 pm

Break

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

4:40 pm - 5:05 pm

Executive Interview: The Business of Travel

It's time for a shakeup. The executive chairman of American Express Global Business Travel shares his vision on the reinvention of corporate travel.

Gregory O'Hara, Chairman and CEO, Certares and Chairman of the Board, American Express Global Business Travel

Interviewer

Tony D'Astolfo, Managing Director, Phocuswright Inc.

5:05 pm - 5:40 pm

Keynote: Hospitality According to …

The CEO of one of the world’s largest hotel companies charts his course amid the brave new world of hospitality.

Sebastien Bazin, Chairman and CEO, AccorHotels

Talkbacker

Toni Portmann, CEO, DHISCO

Sam Shank, CEO, HotelTonight

5:40 pm - 5:55 pm

Phocuswright Research: Rentals Rising

Brand new research from Phocuswright highlights the mainstreaming of private accommodations, and debunks some of the myths about today’s new generation of rental travelers.

Marcello Gasdia, Director, Consumer Research, Phocuswright Inc.

5:55 pm - 6:20 pm

Executive Interview: One-on-One with Expedia

The leader of the world's largest online travel agency talks of acquisitions, competition, and staying on top in a rapidly changing global - and increasingly mobile - travel marketplace.

Dara Khosrowshahi, President and CEO, Expedia Inc.

Interviewer

Lorraine Sileo, Senior Vice President, Research, Phocuswright Inc.

6:20 pm - 6:30 pm

Travel Innovation Summit Awards Ceremony

Winner Announcements: People's Choice Award, Best Innovation Awards (Categories: Startup, Emerging, Established), 33entrepreneurs Best Team Award, Brand USA Marketing Innovation Award, The General Catalyst Award for Travel Innovation

6:30 pm - 8:00 pm

Center Stage Cocktail Reception

Sponsored by: Greater Fort Lauderdale Convention & Visitors Bureau

Lagoon Pool, South Palm Court, North Palm Court, Cafe Patio

9:00 pm - 11:00 pm

Tnooz Appy Hour

Regency 2, 2nd Floor, Convention Center

Appy Hour is a relaxed social meet-up to discuss the day's events and all things travel, tech, social and mobile. Join Tnooz for after-hours refreshments with colleagues and new friends.

Thursday, Nov 19

Center Stage

Sessions take place in the Theater of the Great Hall, 3rd floor of the Convention Center. Other locations are noted. All times shown are EST (GMT -5 hours).


8:00 am - 9:00 am

Breakfast and Networking

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

8:00 am - 3:00 pm

Phocuswright Reception Desk Open

Foyer, Great Hall, 3rd Floor, Convention Center

Register or check in, and collect your conference materials. Phocuswright Reception is the go-to spot for all your needs.

8:00 am - 2:30 pm

Exhibitor and Innovator Showcases Open

Great Hall and Foyer, 3rd Floor, Convention Center

The Exhibitor Showcase is open for business and abuzz with activity. Meet the Travel Innovation Summit demonstrators and connect with exhibitors one-on-one!

9:00 am - 9:10 am

Spotlight: Travel Innovation Summit University Program

In an effort to encourage innovation at every stage, Phocuswright grew its university program in 2015. This year, Phocuswright worked in conjunction with The Cornell University School of Hotel Administration and the University of Las Vegas College of Hotel Administration in a program designed to nurture and inspire young talent. With guidance from the Phocuswright team and staff at their universities, graduate students developed business plans in a competition to find the travel industry's 'next big thing.' Hear about the program and its mission.

William Carroll, Clinical Professor, School of Hotel Administration, Cornell University

9:10 am - 9:35 am

Executive Roundtable: Street Talk

This signature session assembles leading equity analysts to dissect what's happening at the intersection of finance, investment, M&A and IPO within the world's largest industry - travel, tourism and hospitality.

Panelists

Michael Olson, Managing Director and Senior Research Analyst, Piper Jaffray & Co.

Eric Sheridan, MD, UBS

Alicia Yap, Managing Director, Head of Asia-ex Japan Internet Research, Barclays PLC

Moderator

Jake Fuller, Managing Director, Guggenheim Securities LLC

9:35 am - 10:05 am

Keynote: Micro-Moments

This search giant's new vice president of travel speaks on the continued consumer shift to mobile and how Google is thinking about the new moments that matter.

Oliver Heckmann, VP, Travel and Shopping, Google

Talkbacker

Rod Cuthbert, CEO, Rome2Rio

Elizabeth Harz, President, Media, ADARA

10:05 am - 10:35 am

Keynote: Car Wars

The head of strategy for the world's largest car rental company takes us for a spin through the rapid changes ahead for rentals, rides and more.

Greg Stubblefield, Chief Strategy Officer and Executive Vice President, Global Sales & Marketing, Enterprise Holdings

Talkbacker

Bobby Healy, CTO, CarTrawler

Jens Wohltorf, Co-Founder and CEO, Blacklane

10:35 am - 11:00 am

Executive Roundtable: The Real Promise of Latin America - An OTA Perspective

Latin America is a complex but desirable market, and several OTAs are counting on its unfolding potential. Each has developed its own style, strategy and user base, but obstacles – including competition from global players – can get in the way. Hear from leaders of the major regional OTAs about how they’re confronting these challenges and capturing their share of the vast Latin America opportunity.

Panelists

Luciano Barreto, CEO, Submarino Viagens

Juan Pablo Lafosse, CEO, Almundo

Paulo Nascimento, Ceo, ViajaNet

Moderator

Carolina Haro, Managing Partner, Mapie

Lorraine Sileo, Senior Vice President, Research, Phocuswright Inc.

11:00 am - 11:15 am

Video Interview: Riding on Air

The global head of hospitality and strategy for Airbnb talks about homes, hosts, hospitality and what's next for one of travel's most innovative companies.

Chip Conley, Head of Global Hospitality and Strategy, Airbnb

Interviewer

Douglas Quinby, Vice President, Research, Phocuswright Inc.

11:15 am - 11:45 am

Break

Exhibitor Showcase, Great Hall, 3rd Floor, Convention Center

11:45 am - 12:15 pm

Keynote: Not Just a Lot of Bla Bla

The sharing economy is here, it's big and it's going places. The COO and co-founder of Europe's ride-sharing phenom discusses the route ahead for riding, sharing and more.

Nicolas Brusson, Co-Founder and COO, BlaBlaCar

Talkbacker

Chetan Kapoor, Research Analyst, Asia Pacific, Phocuswright Inc.

Guy Michlin, CEO & Co-founder, EatWith.com

12:15 pm - 12:45 pm

Executive Interview/Roundtable: Asia Rising

Executives from Asia's leading online travel companies delve into the rise of the world's most dynamic marketplace and the implications for the global travel, tourism and hospitality industry.

Jenny Wu, Chief Strategy Officer, Ctrip.com International, Ltd.

Sherri Wu, Chief Strategy Officer, Alitrip (Alibaba Group)

Panelists

Ashish Kashyap, CEO, ibibo Group

Takanobu Yamamoto, Executive Officer, Travel Business, Rakuten Inc.

Moderator

Maggie Rauch, Senior Research Analyst, Phocuswright Inc.

12:45 pm - 1:05 pm

Executive Interview: Delving into Delta

A seat is a seat is not a seat. The head of marketing for one of the world's largest airlines discusses the new rules of sales, marketing, merchandising and distribution for air travel.

Tim Mapes, Senior Vice President, Marketing, Delta Air Lines Inc.

Interviewer

Peter Greenberg, CBS News Travel Editor, CBS Broadcasting, Inc.

1:05 pm - 1:30 pm

Executive Roundtable: (Who’s) Making Money Selling Air

Leading players in flight sales tackle the air distribution debate, from Lufthansa's pending surcharge and content debates to the latest developments in merchandising, NDC and more.

Panelists

Dana Dunne, CEO, eDreams ODIGEO

Scott Gutz, President and CEO, Amadeus North America

Werner Kunz, Chief Operating Officer, Fareportal

Moderator

Peter Greenberg, CBS News Travel Editor, CBS Broadcasting, Inc.

1:30 pm - 1:55 pm

Executive Interview: The Priceline Group and Booking.com

The Priceline Group's CEO takes on mobile, emerging markets, vacation rentals, consolidation, regulation … and pretty much everything under the sun in online travel.

Darren Huston, President & CEO, The Priceline Group and CEO, Booking.com

Moderator

Douglas Quinby, Vice President, Research, Phocuswright Inc.

1:55 pm - 2:00 pm

Epilogue

2:00 pm - 3:00 pm

Lunch

Grand Ballroom, 2nd Floor, Convention Center

Note: All conference information (including program, speakers, etc.) is subject to change without notice.



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