Clicky

The Travel Innovation Summit Workshops Center Stage at The PhoCusWright Conference Center Stage at The PhoCusWright Conference

2014 Venue


JW Marriott at L.A. Live
900 West Olympic Boulevard
Los Angeles, California 90015 USA





Dream Demographics

Travel industry leaders from around the world will attend The PhoCusWright Conference live or via streaming and on-demand video. Among them are the travel, tourism and hospitality industry's most influential leaders, visionary thinkers and innovators with the "Next Big Idea."





Our goal is to keep you ahead of the curve. Need inspiration now?
SEE OUR TRAVEL RESEARCH








Conference Program

Filter:

Monday, Nov 10

The PhoCusWright Conference

No conference program sessions take place. All times shown are PST (GMT -8 hours).


9:00 am - 5:30 pm

The Travel Innovation Summit Rehearsals Icon_small_calendar

Studio 1 and Studio 2, Level 2, JW Marriott Hotel

(Exclusively for innovators.)

Presenter

Trish Buyer, Financial/Operational Controller, PhoCusWright Inc

10:00 am - 5:00 pm

PhoCusWright Satellite Reception Desk Open Icon_small_calendar

Lobby, JW Marriott Hotel

Attendees may check in early.

Presenter

Trish Buyer, Financial/Operational Controller, PhoCusWright Inc

2:00 pm - 5:00 pm

The Young Leaders Summit Private Interactive Session Icon_small_calendar

Plaza 2-3, Level 3, JW Marriott Hotel

(Exclusively for The Class of 35.)
The Class of 35 convenes for the first time. Get to know your fellow stars during this interactive session.

Presenter

Trish Buyer, Financial/Operational Controller, PhoCusWright Inc

2:00 pm - 9:00 pm

PhoCusWright Reception Desk Open Icon_small_calendar

Studio 3 Foyer, Level 2, JW Marriott Hotel

Attendees may check in early.

Presenter

Trish Buyer, Financial/Operational Controller, PhoCusWright Inc

5:30 pm - 7:00 pm

The Young Leaders Summit Private Cocktail Reception Icon_small_calendar

BottleRock LA (1050 S. Flower #167, Los Angeles)

(Exclusively for The Class of 35.)
Connect with your peers and meet with The Class of 2013 alumni. Discover their tips and tricks for a successful Young Leaders Summit. Interact with PhoCusWright staff and devise your conference plan of attack.

6:00 pm - 7:00 pm

The Travel Innovation Summit Innovator Briefing Icon_small_calendar

(Exclusively for innovators.)

7:00 pm - 8:00 pm

The Travel Innovation Summit Private Cocktail Reception Icon_small_calendar

(Exclusively for innovators, judges and critics.)
Innovators enjoy a private cocktail reception immediately following the Travel Innovation Summit innovator briefing.

8:00 pm - 10:00 pm

Kick-Off Reception Icon_small_calendar

Sponsored by: WIT-Web In Travel

Glance, Lobby, JW Marriott Hotel

Join our sponsor for drinks and get a jump on networking with your fellow attendees!

Tuesday, Nov 11

The Travel Innovation Summit – Presented by Brand USA

Sessions take place in the Theater, Diamond Ballroom, Level 3, Convention Center; other locations are noted. All times shown are PST (GMT -8 hours).


6:00 am - 8:00 am

Exhibitor Showcase Set Up Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

(Exclusively for innovators and exhibitors.)

6:00 am - 7:00 pm

PhoCusWright Reception Desk Open Icon_small_calendar

Studio 3 Foyer, Level 2, JW Marriott Hotel

Register or check in, and collect your conference materials. PhoCusWright Reception is the go-to spot for all your needs.

8:00 am - 7:00 pm

Exhibitor Showcase Open Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

The Exhibitor Showcase is open for business and abuzz with activity. Meet the Travel Innovation Summit demonstrators and connect with exhibitors one-on-one!

8:00 am - 9:00 am

Breakfast: Buzz and Brew Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

Share breakfast with industry colleagues, make connections and bask in the buzz of opening day.

8:00 am - 7:00 pm

PhoCusWright Satellite Reception Desk Open Icon_small_calendar

Lobby, JW Marriott Hotel

9:00 am - 9:15 am

Welcome to The Travel Innovation Summit, Presented by Brand USA Icon_small_calendar

Find out who's who and what's what. Don't miss the introduction of the morning innovators, judges' panel and Critics Circle.
Vote for the People’s Choice Award winner (the company with the coolest, most relevant and game-changing travel innovation) throughout the day!

9:15 am - 9:25 am

1.1 Options Away Icon_small_calendar

@optionsaway

Provides peace of mind by allowing travelers to lock in flight prices for days or weeks while finalizing their travel plans.

Presenter

Robert Brown, Founder and CEO, Options Away

9:25 am - 9:35 am

1.2 VacationFutures Icon_small_calendar

@vacationfutures

Vacation homeowners receive guaranteed income for ALL their rental weeks in ONE easy transaction with this rental marketplace.

Presenter

Andrew McConnell, CEO, VacationFutures, Inc.

9:35 am - 9:45 am

1.3 Booking Boss Icon_small_calendar

@BookingBossAus

A leading provider of booking, inventory and channel management software dedicated to the tour, activity and attraction industry.

Presenter

Renee Welsh, CEO, Booking Boss Pty Ltd

9:45 am - 9:55 am

1.4 BTCTrip Icon_small_calendar

@BtcTrip

The leading global platform for travel with Bitcoin is discovering a new traveler identity.

Presenter

Martin Fernandez, CEO, BTCTrip

9:55 am - 10:05 am

1.5 Tavisca Solutions Pvt. Ltd. Icon_small_calendar

@Tavisca

The world’s first hotel content syndication system – clarifi – resolves the distribution of inconsistent hotel content across the industry.

Presenter

Mahendra Yadav, CEO, Tavisca Solutions Pvt. Ltd.

10:05 am - 10:15 am

1.6 iTraveller Icon_small_calendar

@iTravellercom

A travel technology platform where users can plan, organize and book their customized trips, by selecting their destinations, hotels and transfers.

Presenter

Shiju Radhakrishnan, Chief Executive Officer, iTraveller

10:15 am - 10:25 am

1.7 WorldMate Inc. Icon_small_calendar

@worldmate

This contextual engine drives big savings on hotels in just a few clicks, disrupting hotel distribution as you know it.

Presenter

Ian Berman, Vice President, Business Development, WorldMate

10:25 am - 10:35 am

1.8 Distil Networks Icon_small_calendar

@distil

Protect your price listings, online content and brand reputation from bad bots and industry competitors.

Presenter

Rami Essaid, CEO, Distil Networks

10:35 am - 11:03 am

Break: Nosh and Negotiate Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

Enjoy a snack, compare notes on the demonstrations and connect with that hot prospect.

11:03 am - 11:05 am

Welcome Back and Introduction Icon_small_calendar

Don't miss the introduction of our next innovators.

11:05 am - 11:15 am

2.1 Berkshire Hathaway Travel Protection Icon_small_calendar

@bhtp

Innovative products and technology transform travel insurance, bringing more revenue into the market.

Presenter

Mike Meeks, Chief Operating Officer, Berkshire Hathaway Travel Protection

11:15 am - 11:25 am

2.2 Above Property LLC Icon_small_calendar

@aboveproperty

This advanced global travel solution is delivered via an always-on, multi-cloud, module-based platform.

Presenter

Aaron Shepherd, CEO, Above Property, LLC.

11:25 am - 11:35 am

2.3 TableGrabber Icon_small_calendar

@TGrabber

Dynamic pricing for restaurants.

Presenter

Pawan Marwaha, Co-Founder & Chief Grabber, TableGrabber

11:35 am - 11:45 am

2.4 Mozio Icon_small_calendar

@letsmozio

Your ground transportation technology partner.

Presenter

David Litwak, CEO, Mozio

11:45 am - 11:55 am

2.5 Going Somewhere Travel Icon_small_calendar

@_GoingSomewhere

Multi-format travel planner with real-time predictive analytics and access to thousands of travel agents.

Presenter

Matthew Fitzgerald, Technology Director and Co-Founder, Going Somewhere Travel Pty. Ltd.

11:55 am - 12:05 pm

2.6 TripScanner Icon_small_calendar

@TripScanner_Inc

Democratizing business travel: Companies can control travel costs, while letting employees book on their favorite websites.

Presenter

Ethan Laub, Founder and CEO, TripScanner

12:05 pm - 12:15 pm

2.7 Nor1 Icon_small_calendar

@nor1

Learn how travel companies are leveraging the eReach platform to deliver targeted, relevant upsell offers to their guests.

Presenter

Leith Stevens, SVP, Business Development, Nor1 Inc.

12:15 pm - 12:25 pm

2.8 Kamino Icon_small_calendar

@KaminoLabs

The walking tour reinvented: Discover how travel brands and cities can encourage locals and visitors alike to explore cities on foot!

Presenter

Louis Huynh, President, Kamino

12:25 pm - 1:53 pm

Lunch Icon_small_calendar

Sponsored by: Brand USA - DiscoverAmerica.com

Gold Ballroom, Level 1, Convention Center

Grab a bite to eat and power up for an afternoon of innovation. Why not schedule lunch with an exhibitor and learn more about that new product you've been eyeing?

12:25 pm - 1:53 pm

The Young Leaders Summit Private Lunch Icon_small_calendar

Georgia 1, Level 3, JW Marriott Hotel

(Exclusively for The Class of 35.)

1:53 pm - 2:18 pm

Spotlight: Investor Insights Icon_small_calendar

Travel company valuations have been on the rise of late, with some reaching staggering levels. Hear from three investors who have all put their money on the line, in a lively conversation aimed at uncovering how the investor class thinks.

Moderator

Douglas Quinby, Vice President, Research, PhoCusWright Inc.

Panelist Roundtable

John Balen, General Partner, Canaan Partners

Joel Cutler, Managing Director, General Catalyst Partners

Brad Gerstner, Founder and CEO, Altimeter Capital

2:18 pm - 2:20 pm

Welcome Back and Introduction Icon_small_calendar

Don't miss the introduction of our next innovators.

2:20 pm - 2:30 pm

3.1 bd4travel GmbH Icon_small_calendar

Read travel wishes from your customers' lips – customer-centric shopping brought to life.

Presenter

Andy Owen Jones, CEO, bd4travel GmbH

2:30 pm - 2:40 pm

3.2 Tripshow.com Icon_small_calendar

A visual social media marketing platform for the Chinese travel market.

Presenter

George Cao, Co-Founder & CEO, Dragon Trail

2:40 pm - 2:50 pm

3.3 Amadeus Icon_small_calendar

@amadeusitgroup

Flight disrupted? Instead of stress, frustration and long lines, check out the new mobile app where the passenger comes first.

Presenter

Robert Booth, Head of Product Marketing, Airline eCommerce & Mobile Solutions, Amadeus IT Group S.A.

2:50 pm - 3:00 pm

3.4 Mobacar Icon_small_calendar

@mobacar

Swiftfleet is the world’s first intelligent car rental distribution solution for major airlines and global online travel agents.

Presenter

Mike Webster, Founder and CEO, Mobacar

3:00 pm - 3:10 pm

3.5 Bókun Icon_small_calendar

@bokunHQ

Learn how Iceland's travel industry has been revolutionized in just one year by connecting supply and retail in real time.

Presenter

Ólafur Gauti Guðmundsson, Co-Founder and CTO, Bokun

3:10 pm - 3:20 pm

3.6 PassportCard International Icon_small_calendar

The world's first real-time travel insurance, claims paid in real time, no out-of-pocket expenses, no paperwork … it's that simple!

Presenter

Sharon Haran, CEO, PassportCard International

3:20 pm - 3:30 pm

3.7 mTrip Icon_small_calendar

@mtrip

Mobile applications for tour operators and travel agencies to increase client satisfaction and generate revenue.

Presenter

Frederic de Pardieu, CEO, mTrip Inc.

3:30 pm - 3:40 pm

3.8 Utrip Icon_small_calendar

@utrippers

Artificial intelligence trip planner uses interests and budget to quickly create complete, personalized itineraries.

Presenter

Gilad Berenstein, Founder and CEO, Utrip, LLC

3:40 pm - 4:08 pm

Break: Chai and Chatter Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

Enjoy a snack, compare notes on the demonstrations and connect with that hot prospect.

4:08 pm - 4:33 pm

Executive Roundtable: Acquisitions, Acquisitions, Acquisitions Icon_small_calendar

Acquisitions have been a part of the travel industry framework for years, and most recently the deals have gotten bigger and more interesting. This session will provide a front-seat view as we hear from three CEOs who have been down the acquisition path.

Moderator

Tony D'Astolfo, Managing Director, PhoCusWright Inc.

Panelist Roundtable

Scott Blume, Managing Director and Group CEO, Wotif.com Holdings Limited

Gregg Brockway, Co-Founder and Chairman, Chairish & Venture Partner, O'Reilly AlphaTech Ventures LLC

Barrie Seidenberg, President and CEO, Viator Inc.

4:33 pm - 4:35 pm

Welcome Back and Introduction Icon_small_calendar

Don't miss the introduction of the final group of innovators.

4:35 pm - 4:45 pm

4.1 Shopnfly Icon_small_calendar

@shopnfly_app

The first shopping marketplace for global travelers across duty free, in-flight and local stores around the world.

Presenter

Guy Gaash, Co-Founder and CEO, ShopnFly

4:45 pm - 4:55 pm

4.2 CarrotsNSticks TravelTech Private Ltd. Icon_small_calendar

@findmycarrots

The travel search engine.

Presenter

Arijit Mukherjee, CEO, CarrotsNSticks TravelTech Private Ltd.

4:55 pm - 5:05 pm

4.3 TripHobo Icon_small_calendar

@triphobo

Meet the world's largest repository of user-generated itineraries. Smart trip planning for smart people.

Presenter

Praveen Kumar, CEO, TripHobo.com

5:05 pm - 5:15 pm

4.4 TripScope Icon_small_calendar

@TripScope

Modernizing the travel agent experience through interactive mobile technology.

Presenter

Katelyn O'Shaughnessy, CEO & Founder, TripScope

5:15 pm - 5:25 pm

4.5 Tap Tap Icon_small_calendar

@ridetaptap

The technology that brings ride sharing apps to hotel shuttles is now branching out into other industries.

Presenter

Ashwin Kamlani, Founder and CEO, Tap Tap

5:25 pm - 5:35 pm

4.6 Tripbooka Icon_small_calendar

@tripbooka

A planning and booking marketplace platform for today's traveler that aggregates traditional travel agents in one single search.

Presenter

Luke Crawford, Founder, Tripbooka

5:35 pm - 5:45 pm

4.7 BOXEVER Icon_small_calendar

@Boxever

Travel retailers get a unified view of each customer to deliver personalized marketing at the right time, via the right channel.

Presenter

David O'Flanagan, CEO, BOXEVER

5:45 pm - 5:55 pm

4.8 Hall St, Inc Icon_small_calendar

@hallstusa

Create a total travel experience around events by linking hotels, restaurants, tickets and attendees on one map.

Presenter

Alfredo Ouro, Founder and CEO, HallSt.com

5:55 pm - 6:00 pm

Closing Remarks Icon_small_calendar

Presenter

Tony D'Astolfo, Managing Director, PhoCusWright Inc.

6:00 pm - 7:00 pm

The Travel Innovation Summit Cocktail Reception Icon_small_calendar

Sponsored by: 3rd Planet

Platinum Ballroom, Level 2, Convention Center

Toast the day's events with the travel industry's most innovative players. Experience the excitement as you mix, mingle and meet future partners.

7:30 pm - 9:00 pm

The Young Leaders Summit Private Happy Hour Icon_small_calendar

(Exclusively for The Class of 35.)
Cocktails are served! Take a break from business (or not) and enjoy a few drinks with your newfound friends from across the industry.

9:00 pm - 11:00 pm

Travel Innovation Summit Late Night Bash Icon_small_calendar

Sponsored by: Yahoo

Gold Ballroom, Level 1, Convention Center

Come celebrate with Yahoo and fellow travel peers! Toast the Travel Innovation Summit finalists with inventive drinks and desserts • Create your own travel memory in the fun Tumblr photo booth • Learn how Yahoo is leading in innovation for travel advertisers by blending content and advertising to create deep personalized experiences for each user. And don't miss the announcement of the Travel Innovation Summit finalists and People's Choice Award winner at 10:00 pm!

10:00 pm - 10:15 pm

Innovator Finalist and People's Choice Award Winner Announcement Icon_small_calendar

Sponsored by: Yahoo

Gold Ballroom, Level 1, Convention Center

Learn which Travel Innovation Summit demonstrators advance to the final round and who wins the People's Choice Award. This elite group of finalists will get one last chance to make their case to the judges panel before the winners are crowned Wednesday afternoon. Did your favorites make the cut?

Wednesday, Nov 12

Workshops

Workshop room locations are posted onsite. All times shown are PST (GMT -8 hours).


8:00 am - 8:00 pm

PhoCusWright Reception Desk Open Icon_small_calendar

Studio 3 Foyer, Level 2, JW Marriott Hotel

Register or check in, and collect your conference materials. PhoCusWright Reception is the go-to spot for all your needs.

8:00 am - 6:30 pm

Exhibitor Showcase Open Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

Meet with the exhibitors and The Travel Innovation Summit innovators one-on-one!

8:00 am - 9:45 am

The Young Leaders Summit Private Breakfast Icon_small_calendar

Georgia 1, Level 3, JW Marriott Hotel

(Exclusively for The Class of 35.)

8:00 am - 9:00 am

Breakfast Icon_small_calendar

Sponsored by: TravelClick

Platinum Ballroom, Level 2, Convention Center

Get ready for the day. Connect with colleagues, review your workshop schedule, and figure out how to land that big deal over an energizing breakfast.

9:00 am - 9:35 am

Responsive and Fast: Accelerate Your Mobile Site Past the Competition Icon_small_calendar

Sponsored by: Akamai Technologies Inc.

Gold Ballroom, Salon 4, Level 1, Convention Center

Smartphones now represent a critical share of U.S. digital travel sales, with nearly 26 million travelers expected to make a purchase via a mobile device in 2014, according to eMarketer. With the travel industry’s increasing reliance on mobile, shopper expectations have increased similarly. Travelers are growing impatient; they expect near-instant responses, and if a mobile site is too slow, they will abandon it, switch to competitors, or use more expensive channels. In this rapidly changing, highly competitive landscape, travel companies need to ensure high performance, protect against denial-of-service attacks, and absorb demand spikes.The major mobile performance challenges facing travel companies today are outlined, including how to meet customer demand for engaging content across multiple devices without sacrificing performance.

9:00 am - 9:35 am

Impressions, Clicks, Pins & Likes: Ensuring Visibility in Digital Travel Research Icon_small_calendar

Sponsored by: RKG, a Merkle Company

Plaza 2-3, Level 3, JW Marriott Hotel

Gaining visibility in the digital space relies on your ability to connect with travelers. Companies that are able to provide the tools, resources and information necessary to solve traveler challenges will have the most success in booking business. Learn how to get in front of and stand out for new customers by staying focused on the right travelers and their needs. Explore key ideas for boosting your overall digital visibility at all stages of travel research. Expand your notions of how to address your connection with customers in the digital world, and how their behavior differs across platforms and offline. Learn to leverage the latest updates from search engines and social platforms. Walk away with new strategies and tactics to better connect with your target travel audience.

Presenter

Adam Audette, Chief Knowledge Officer, RKG, a Merkle Company

Ryan Gibson, EVP, Marketing Strategy, RKG, a Merkle Company

9:00 am - 9:35 am

The Next Chapter in Digital Advertising: Performance is Everything Icon_small_calendar

Sponsored by: Criteo

Gold Ballroom, Salon 2, Level 1, Convention Center

In just a few years, travel marketers have realized the benefits of real-time performance display advertising. Learn how this powerful technology is also about to revolutionize other key marketing channels like mobile, email and video, and how to prepare to capitalize on these opportunities to drive incremental conversions.

Presenter

Daniele Beccari, Head of Travel, Criteo

9:00 am - 9:35 am

The Future of Travel is Now – Are You Ready? Icon_small_calendar

Sponsored by: WNS Global Services (P) Ltd.

Gold Ballroom, Salon 1, Level 1, Convention Center

Industry evolution is transforming the customer-supplier engagement. Today, the new-gen traveler is in charge, and the provider's ability to meet customers' stated and unstated needs is critical. New challenges demand a new solution, business model or technical innovation. Anticipating needs begins with predicting customers' behaviors and preferences. It involves personalizing and making the right offer to the right customer through the right channel. Harnessing industry-specific business platforms enables providers to drive down costs and deliver a seamless experience at all stages of the customer journey. It fuses standardized business processes, cloud computing and SaaS in a unified managed service delivery model. Navigating this transformation need not be a lonely journey. Explore how the shift from BPO to BPM can drive a holistic approach to surviving today's disruptive environment.

Presenter

Deepak Gupta, EVP- Travel & Leisure and Shipping & Logistics,, WNS Global Services (P) Ltd.

9:00 am - 9:35 am

Reinventing How We Market America to the World Icon_small_calendar

Sponsored by: Brand USA

Gold Ballroom, Salon 3, Level 1, Convention Center

Don’t miss this unique opportunity to see results from Brand USA’s proprietary studies, which are driving the development of their new campaign and websites. Learn about key initiatives that will launch around the world in the next year, and how you can participate in programs designed to drive awareness and visitation across the United States.

Presenter

Carroll Rheem, Vice President, Research and Analytics, Brand USA

9:35 am - 10:00 am

Break: Refuel, Recap, Reconnoiter Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

Signed that deal already? Congratulations. Take a quick break and then get back to work.

10:00 am - 10:35 am

Big Data's Outlook on the Future of U.S. Travel and Tourism Icon_small_calendar

Sponsored by: MasterCard Worldwide

Plaza 2-3, Level 3, JW Marriott Hotel

Explore the intelligence and insights that Big Data payments and consumer spending resources are revealing about the future of U.S. travel and tourism. Get answers for key industry-defining questions: What is the current size and growth of consumer spending on travel and tourism? Is the travel and tourism industry gaining or losing U.S. consumer wallet share? How are consumer travel preferences changing? What are future spending projections for the travel and hospitality sectors in the U.S.? How is the bed and breakfast revolution changing the landscape of the hospitality sector? Gain a clear perspective on what the leading Big Data assets are revealing about these critical industry questions that will impact U.S. travel and tourism in 2015 and beyond.

Presenter

Gary Kearns, Executive Vice President, Information Services, MasterCard Worldwide

10:00 am - 10:35 am

Delivering Concierge Level Experiences to Travelers with Digital Engagement Channels Icon_small_calendar

Sponsored by: Moxie Software, Inc.

Gold Ballroom, Salon 4, Level 1, Convention Center

Today’s travelers are more connected than ever, creating unique challenges and opportunities for sales and service operations. As travelers’ expectations increase and logistics providers adjust services based on demand, in real-time requirements, traditional communications for service operations are under increased pressure. By relying on digital engagement channels, including web self-service, chat and email (along with traditional channels such as phone and video conference), Maritz Travel engages customers across their digital journey to create concierge level experiences. Learn how Maritz uses Moxie technology to engage travelers on their own terms.

Presenter

Neal Thompson, Director of Client Technology, Maritz Travel Company

10:00 am - 10:35 am

Destination Marketing Drives Hotel Bookings Icon_small_calendar

Sponsored by: Rocket Fuel Inc.

Gold Ballroom, Salon 1, Level 1, Convention Center

Join this detailed exploration of the symbiotic relationship between consumer exposure in destination/tourism advertising and hotel/OTA advertising in the digital space. Learn how destination advertisers can generate concrete measures of success, and how OTA and hotel advertisers can improve their own KPIs. Examine the consumer's digital path-to-purchase for travel products online, and how that journey differs based on the type of product (air travel, hotel, OTA). Explore how consumer exposure to destination and tourism marketing affects bookings on OTA and hotel sites, including the duration of stay and amount spent.

10:00 am - 10:35 am

Content Marketing: Content is the language of online consumers. Join the conversation! Icon_small_calendar

Sponsored by: Yahoo! Inc.

Gold Ballroom, Salon 3, Level 1, Convention Center

Content is the language of today's digital consumer. If you're not creating content as part of your marketing strategy, you're not speaking your customers' language. Learn why it should be important to you and why it's at the top of the growth list for 95% of CMOs. Explore a primer on content marketing and audience behavior, demonstrations on how to do it right and success metrics with proven case studies.

Presenter

Stacey Pear, Category Sales Director, Yahoo! Inc.

Tenni Theurer, Sr. Director of Product Management, Yahoo! Commerce, Yahoo! Inc.

10:00 am - 10:35 am

Beyond NDC: Delivering the Future of Travel Search and Merchandising Today Icon_small_calendar

Sponsored by: Amadeus North America Inc.

Gold Ballroom, Salon 2, Level 1, Convention Center

Now that we understand that NDC is only a message standard, let's talk about business. Today’s consumers expect a greater level of personalization than ever before, requiring travel companies to be more creative and nimble in their merchandising efforts. While the industry adapts to the new NDC standards and incorporates ancillary services into their offerings, the needs of the end customer must be top of mind. Using traditional Big Data and evolving social data creates opportunities to upsell the consumer and develop new revenue streams, while offering improved relevancy in search results. From incorporating NDC standards to deploying highly customizable technology, learn how to better acquire and retain customers through the next generation of flight search, which is no longer just schedule and pricing information, but offers true merchandising capabilities.

10:35 am - 11:00 am

Break: Chai and Chatter Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

Pause to take stock of the valuable connections you have made.

11:00 am - 11:35 am

China's Tour Distribution and Destination Marketing IT Revolution Icon_small_calendar

Sponsored by: Amazing China

Gold Ballroom, Salon 2, Level 1, Convention Center

In 2013, 26 million people visited China. Of these, 2.3 million were from the U.S. and 5.6 million were from Europe. So what is your China strategy? Would you like to grow and capture a larger share of the China market, and leverage technology as a competitive differentiator? If so, learn about the opportunities surrounding nuanced destination marketing for China. The shift in advertising spend is unprecedented, with allocations to digital channels approaching 50% of the entire destination marketing budget. Don’t miss this chance to be part of the online and digital revolution for China tour distribution. Learn to unravel the Chinese market conundrum and get the answers you’re looking for regarding your China strategy. Attendees are entered to win a free FAM trip to Amazing China!

11:00 am - 11:35 am

Travel in a Programmatic and Data-Driven Landscape Icon_small_calendar

#NetminingTravel

Sponsored by: NetMining

Plaza 2-3, Level 3, JW Marriott Hotel

Explore the benefits of programmatic for the travel vertical. Discussion points include: insights on understanding consumer audiences and their true affinities; where they are in the purchase funnel and the best ways to reach and target them beyond endemic sites; how to create loyalty in a fragmented marketplace; using data-driven strategies and tapping into CRM data. Expect a series of practical takeaways, illustrated with case study examples. Gain insights on Hilton’s unique initiatives around programmatic and data strategies.

11:00 am - 11:35 am

Understanding the Online Payment Journey: Best Practices and Country Differences Icon_small_calendar

Sponsored by: Worldpay

Gold Ballroom, Salon 4, Level 1, Convention Center

Taking payments is an integral part of the customer’s online journey and fundamental to doing business. But the payment page is only one of seven elements – consider the wider touch points that come into play, from the moment a customer lands on your homepage through to order confirmation. Customers must feel confident to book on a website, the booking process needs to be seamless and the right support tools should be offered. Learn how to optimize the seven payment elements in the booking process to maximize conversion. As attitudes and expectations of online payments differ around the world, careful planning prior to venturing into new markets is key to success. Find out about the key payment elements and walk away with insights into customer payment preferences from 14 different countries.

11:00 am - 11:35 am

Workshop Icon_small_calendar

Sponsored by: Expedia Media Solutions

Gold Ballroom, Salon 1, Level 1, Convention Center

Description coming soon.

Presenter

Chris Blakely, Vice President, comScore, Inc.

Matthew Reichek, Senior Director, Product & Site Planning, Media Solutions, Expedia Inc.

11:00 am - 11:35 am

Using Big Data in Travel to Optimize Customer Engagement and Marketing Icon_small_calendar

Sponsored by: FareCompare L.P.

Gold Ballroom, Salon 3, Level 1, Convention Center

Online marketing spend by the travel industry will grow another 18% next year, with U.S.-based companies investing nearly $5 billion in 2015, according to Forrester. In their rush to increase traffic acquisition, however, travel businesses are ignoring several golden opportunities. Learn how Big Data analytics can dramatically shift the way marketers choose which offerings to promote and drive a sea of change in travelers' expectations. A case study examines the automation of content curation and the selection of focus markets, resulting in an enhanced customer experience and improved look-to-book ratios. The emerging capabilities of predictive intelligence and machine learning are also explored. Finally, learn how to minimize IT investment while aligning marketing functions with Big Data capabilities.

Presenter

Jeremy Jameson, Vice President, Strategy & Alliances, FareCompare L.P.

11:35 am - 12:00 pm

Break: Nosh and Negotiate Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

Enjoy a snack, compare notes on the workshops and connect with that hot prospect.

12:00 pm - 12:35 pm

Inside the Digital Traveler's Mind: Deriving Insights from Search Marketing Data Icon_small_calendar

Sponsored by: NetElixir

Plaza 2-3, Level 3, JW Marriott Hotel

Search marketing data offers unique and actionable insights into consumer behavior. Through active mapping of search queries and paths to purchase, valuable information can be derived about how travelers make decisions and buy online. Insights from ongoing consumer intelligence research will help you understand the power of using search marketing data to make better business decisions. Learn how to mine search marketing data, identify trends and apply insights.

Presenter

Udayan Bose, Founder & CEO, NetElixir

12:00 pm - 12:35 pm

The Addressable Customer Experience in Travel Icon_small_calendar

Sponsored by: Merkle Inc.

Gold Ballroom, Salon 2, Level 1, Convention Center

For today's travelers, Facebook, Google and first-party mobile platforms have become the primary methods of engagement during their travel decision-making. These platforms have evolved into highly addressable environments with the ability to deliver rich, engaging experiences that are targeted and personalized. Seizing this opportunity requires advertisers to develop audience planning and optimization across integrated channels, master the creative experience design process, and execute it seamlessly across channels, technologies and platforms. To be truly effective, they must transform operating models to leverage cross-functional skills in a highly integrated environment. Explore a practical approach to creating these experiences that is data-driven and founded on consumer insights, planning and technical execution.

Presenter

Matt Naeger, EVP, Search Strategy, Merkle Inc.

12:00 pm - 12:35 pm

Making an Impact With Twitter: Best Practices and Creative Success Stories Icon_small_calendar

Sponsored by: Twitter

Gold Ballroom, Salon 3, Level 1, Convention Center

Targeting the right audience in the right place at the right time is a critical element of a successful marketing or advertising campaign. Another element that is necessary for success is the creative. If you're placing too much emphasis on targeting and DR metrics, and leaving the creative as an afterthought, you're missing out on an opportunity to make a lasting, emotional connection with your current and potential customers. Review some great creative examples used by several DMO, OTA, hotel, cruise and airline partners.

Presenter

Jeff Flores, Head of Travel, Twitter

12:00 pm - 12:35 pm

How the Travel Industry Can Create a Contextual Experience Icon_small_calendar

Sponsored by: StrongView

Gold Ballroom, Salon 1, Level 1, Convention Center

Explore changes in consumer behavior, technology and marketing that require a different approach to creating a contextual travel experience – from research to post- stay customer engagement. Understand how these forces of change impact the travel industry and how marketers must respond. Gain insights into consumer travel planning and reservation resources, tools and devices used to understand how marketers can leverage this information to contribute to a great experience across all stages of travel. Learn how contextual innovations are creating hyper-personalized experiences for travelers with localized and geo-targeted content, video in email, social media and open-time personalization. Walk away with several contextual examples and suggestions on where and how to start developing great travel experiences that are relevant and useful, and drive brand loyalty.

Presenter

Katrina Conn, VP, Marketing Services, StrongView

12:00 pm - 12:35 pm

Keybanc Innovator Workshop Icon_small_calendar

Sponsored by: KeyBanc Capital Markets

Gold Ballroom, Salon 4, Level 1, Convention Center

Startup ventures are the driving force of innovation in travel, with potential to disrupt the status quo. But it takes more than moxie to launch a successful business. Moderated by KeyBanc, find out what makes today's startups tick, as the founders of StayAtHand, Trevii and Fusion discuss their experience, value proposition and vision for the future.

Presenter

Moonyoung Kang, Co founder, Trevii

Jay Masurekar, Head – Gaming and Travel Investment Banking, KeyBanc Capital Markets

12:35 pm - 1:45 pm

Lunch Icon_small_calendar

Platinum & Gold Ballroom Foyers, West Road (Outside), Convention Center

Power up for the afternoon with a long lunch! Center Stage starts promptly at 2:00 pm. Theater doors open at 1:30 pm.

Center Stage

2:00 pm - 2:15 pm

Disruption's Curve Icon_small_calendar

Presenter

Tony D'Astolfo, Managing Director, PhoCusWright Inc.

Douglas Quinby, Vice President, Research, PhoCusWright Inc.

Lorraine Sileo, Senior Vice President, Research, PhoCusWright Inc.

2:15 pm - 2:50 pm

Keynote: Detour Icon_small_calendar

Keynote/Center Stage

Andrew Mason, Co-Founder and CEO, Detour

Talkbacker

Paula Froelich, Editor in Chief, Travel, Yahoo

2:50 pm - 3:25 pm

Keynote: Cvent Icon_small_calendar

Keynote/Center Stage

Reggie Aggarwal, Founder and CEO, Cvent

Talkbacker

Cindy Allen, Vice President, TMC Services, Concur Technologies Inc.

April Bridgeman, Managing Director, Advito, and Senior Vice President, BCD Travel / Advito

3:25 pm - 4:00 pm

Keynote: Ctrip Icon_small_calendar

Keynote/Center Stage

James Liang, Co-Founder and Chairman of the Board, Ctrip.com

Talkbacker

Fritz Demopoulos, Founder, Queen's Road Capital

Arnie Weissmann, Senior Vice President and Editor In Chief, Northstar Travel Media, LLC

4:00 pm - 4:45 pm

Break: Friends, Fizz and Fare Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

Grab a bite before tracking down that final prospect on your 'must see' list or close the deal over a friendly cup of tea.

4:45 pm - 5:20 pm

Keynote: HomeAway Icon_small_calendar

Keynote/Center Stage

Brian Sharples, Co-Founder, Chairman and CEO, HomeAway

Talkbacker

Tom Botts, Executive Vice President, Chief Customer Officer, Denihan Hospitality

Cheryl Rosner, Co-Founder and CEO, Stayful

5:20 pm - 5:55 pm

Interview/Panel: Meta, Media, Momentum Icon_small_calendar

In some markets, global and local metasearch companies are overtaking the space once held by online travel agencies. Can OTAs and suppliers hold their ground, or grab a bigger piece of the pie? What's behind the meta trend, and how can travel businesses position themselves to ride it?

Keynote/Center Stage

Steve Hafner, Co-Founder and CEO, KAYAK

Moderator

Lorraine Sileo, Senior Vice President, Research, PhoCusWright Inc.

Panelist Roundtable

Robin Ingle, Senior Vice President, Advertising Sales, TripAdvisor

Mark Logan, Chief Operating Officer, Skyscanner Ltd.

Chris Loughlin, CEO, Travelzoo Inc.

5:55 pm - 6:20 pm

Interview: Expedia Icon_small_calendar

Interviewer

Tony D'Astolfo, Managing Director, PhoCusWright Inc.

One-On-One

Dara Khosrowshahi, President and CEO, Expedia Inc. and President, Expedia Inc.

6:20 pm - 6:35 pm

The Travel Innovation Summit Awards Ceremony Icon_small_calendar

Join us for the announcement of the 'Best Innovation' award winners in the following categories: Startup, Emerging, Established, Best B2B, Best B2C, Brand USA Marketing Innovation Award, and The General Catalyst Award for Travel Innovation.

6:35 pm - 8:00 pm

Center Stage Gala Cocktail Reception Icon_small_calendar

Sponsored by: HomeAway Inc. and The JW Marriott Los Angeles L.A. LIVE

Lobby, JW Marriott Hotel

Toast the day's events with the most influential group of travel leaders anywhere. Experience the excitement as you mix, mingle and meet future partners.

9:00 pm - 11:00 pm

Tnooz Appy Hour Icon_small_calendar

Gold Ballroom, Salon 4, Level 1, Convention Center

Tnooz hosts Appy Hour, an after-hours meetup over drinks and casual conversation about what's new in digital travel. Join Tnooz to renew acquaintances and make new business contacts.

Thursday, Nov 13

Center Stage

Sessions take place in the Theater, Diamond Ballroom, Level 3, Convention Center; other locations are noted. All times shown are PST (GMT -8 hours).


7:30 am - 3:00 pm

PhoCusWright Reception Desk Open Icon_small_calendar

Studio 3 Foyer, Level 2, JW Marriott Hotel

Register or check in, and collect your conference materials. PhoCusWright Reception is the go-to spot for all your needs.

8:00 am - 2:30 pm

Exhibitor Showcase Open Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

Meet with the exhibitors and The Travel Innovation Summit demonstrators one-on-one.

8:00 am - 8:45 am

Breakfast: The Finale Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

Stock up on energy in preparation for another day immersed in the travel industry's hottest issues and trends.

8:50 am - 9:00 am

Spotlight: Future Innovator Icon_small_calendar

Earlier this year, PhoCusWright and the Cornell University School of Hotel Administration, launched a joint program designed to cultivate innovation at the University level. With guidance from Cornell’s staff, graduate students developed business plans in a competition to find the travel industry’s ‘next big thing’. Hear about the program and from the winning innovator.

Moderator

Bill Carroll, Clinical Professor, Cornell University

Presenter

Jiha Jung, CEO, Triplanner

9:00 am - 9:05 am

Five Minutes of Fame (1 of 4) Icon_small_calendar

The winner of the Travel Innovation Summit established company category is interviewed to discuss their innovation.

9:05 am - 9:35 am

Roadmap to an IPO Icon_small_calendar

At some point, all startups wrestle with the challenge and dilemma of funding their future. Go IPO … and be beholden to the world? Or grab venture backing … and cede power to the few? Find out what's next on the complex curve of travel funding.

Moderator

Jake Fuller, Senior Vice President, Research, FBR Capital Markets & Co.

Panelist Roundtable

Dana Dunne, President and COO, eDreams ODIGEO

Deep Kalra, Chairman and Group CEO, MakeMyTrip.com Pvt. Ltd.

Mark Mahaney, Managing Director, Internet Research, RBC Capital Markets

Mike McGearty, CEO, CarTrawler

9:35 am - 9:40 am

Five Minutes of Fame (2 of 4) Icon_small_calendar

The winner of the Travel Innovation Summit People's Choice Award is interviewed to discuss their innovation.

9:40 am - 10:15 am

Keynote: IBM Watson Group Icon_small_calendar

Keynote/Center Stage

Mike Rhodin, Senior Vice President, IBM Watson Group

Talkbacker

Murray Mazer, Senior Vice President, Innovation and Research, Amadeus

Norman Rose, Senior Technology and Corporate Market Analyst, PhoCusWright, Inc.

10:15 am - 10:50 am

Keynote/Panel: The Mobile-First Future (is Now) Icon_small_calendar

Smartphones and tablets are becoming the dominant path to Internet access, and millions around the globe have leapfrogged desktops entirely. While all travel companies need a solid strategy around mobile, is it time to leave websites behind altogether? Are we there yet?

Keynote/Center Stage

Sam Shank, Co-Founder and CEO, HotelTonight

Moderator

Douglas Quinby, Vice President, Research, PhoCusWright Inc.

Panelist Roundtable

Hrush Bhatt, Founder and Director, Product and Strategy, Cleartrip Travel Services Pvt. Ltd.

Barney Harford, CEO, Orbitz Worldwide

Yilu Zhao, Chief Strategy Officer, Qunar

10:50 am - 10:55 am

Five Minutes of Fame (3 of 4) Icon_small_calendar

Platinum Ballroom, Level 2, Convention Center

The winner of the Travel Innovation Summit emerging company category is interviewed to discuss their innovation.

10:55 am - 11:40 am

Break: Caffeine, Chat and Connections Icon_small_calendar

Grab a bite before tracking down that final prospect on your 'must see' list or close the deal over a friendly cup of tea.

11:40 am - 11:45 am

Five Minutes of Fame (4 of 4) Icon_small_calendar

The winner of the Travel Innovation Summit startup company category is interviewed to discuss their innovation.

11:45 am - 12:20 pm

Keynote: Qunar Icon_small_calendar

Keynote/Center Stage

CC Zhuang, Co-Founder and CEO, Qunar.com Information Technology Co. Ltd.

Talkbacker

Maggie Rauch, Research Analyst, PhoCusWright Inc.

Melissa Yang, CTO, Tujia

12:20 pm - 12:35 pm

PhoCusWright Research Spotlight Icon_small_calendar

PhoCusWright analysts present recent research findings and shed light on some of the key trends that are impacting travel, tourism and hospitality distribution. The information is sure to enlighten, surprise and even raise a few eyebrows.

Presenter

Marcello Gasdia, Senior Analyst, Consumer Research, PhoCusWright Inc.

12:35 pm - 1:00 pm

Executive Interview: TripAdvisor Icon_small_calendar

Interviewer

Lorraine Sileo, Senior Vice President, Research, PhoCusWright Inc.

Keynote/Center Stage

Steve Kaufer, President and CEO, TripAdvisor

1:00 pm - 1:30 pm

Executive Roundtable: The Disruptors Icon_small_calendar

Disruptive forces abound in the travel industry. Innovation and new business models proliferate. How and when do these often uninvited interlopers become the next big player? New entrants are bent on upending, but will they become the upended?

Moderator

Siew Hoon Yeoh, Director, Web In Travel

Panelist Roundtable

T.J. Clark, Co-Founder and CEO, TurnKey Vacation Rentals

Aaron Gowell, CEO, SilverRail Technologies

Andre Haddad, CEO, RelayRides

Evan Reece, Co-Founder and CEO, Liftopia Inc.

Jamie Wong, Founder and CEO, Vayable

1:30 pm - 1:55 pm

Executive Interview: Booking and Priceline.com Icon_small_calendar

Interviewer

Douglas Quinby, Vice President, Research, PhoCusWright Inc.

One-On-One

Darren Huston, President and CEO, The Priceline Group and CEO, Booking.com Ltd.

1:55 pm - 2:00 pm

Epilogue Icon_small_calendar

Presenter

Tony D'Astolfo, Managing Director, PhoCusWright Inc.

2:00 pm - 3:00 pm

Late Lunch Icon_small_calendar

Sponsored by: Greater Fort Lauderdale Convention & Visitors Bureau

Platinum & Gold Ballroom Foyers, Levels 2 & 1, Convention Center

Stop for a late lunch and reflect on the day's events before heading to the airport - or relax and linger.

Note: All conference information (including program, speakers, etc.) is subject to change without notice.



Register for the free Online Ticket to see every innovator, Center Stage session and workshop session.



Top 5 Reasons to Attend

  • Find that elusive funding
  • Outsmart your competition
  • Negotiate your next big deal
  • Source essential innovation
  • Pack your pipeline to the brim